Refund Policy

Last Updated: March 23, 2026

Thank you for purchasing from Clients With AI LLC ("Company," "we," "us," or "our"), operated by Carlos Aviles, through our website carlosaviles.ai (the "Site"). We stand behind the quality of our products and services and want you to be satisfied with your purchase.

Please read this Refund Policy carefully before making a purchase. By purchasing any product or service from us, you agree to the terms of this Refund Policy. This policy is incorporated into and subject to our Terms of Use.

1. Overview

1.1. Because we offer digital products and professional services, our refund policy varies depending on the type of product or service purchased. Please review the applicable section below for the specific refund terms that apply to your purchase.

1.2. All refunds are processed at the sole discretion of Clients With AI LLC, subject to the terms outlined in this policy.

2. Digital Courses

2.1. Campaign Foundation ($27) and Similar Digital Course Products

2.1.1. 14-Day Money-Back Guarantee. We offer a fourteen (14) day money-back guarantee on digital course purchases, beginning from the date of purchase, subject to the following conditions:

  • Eligibility: To be eligible for a refund, you must not have accessed or downloaded more than twenty-five percent (25%) of the total course content. We track access and download activity through our course platform;
  • Verification: We will review your account activity to verify eligibility. If our records indicate that you have accessed or downloaded more than 25% of the course content, your refund request will be denied;
  • Timeframe: The refund request must be submitted within fourteen (14) calendar days of the original purchase date. Requests submitted after this period will not be honored.

2.1.2. Non-Refundable Circumstances. Digital course purchases are NOT eligible for a refund if:

  • More than 25% of the course content has been accessed or downloaded;
  • The request is made more than 14 days after the date of purchase;
  • The course was purchased as part of a bundle or promotional offer that expressly states "no refunds";
  • The account holder engaged in a violation of the Terms of Use (e.g., sharing access, copying content).

3. Consulting Calls

3.1. One-on-One Strategy Sessions ($497) and Similar Consulting Services

3.1.1. Cancellation and Refund Terms:

  • Refundable — 48+ Hours Before Scheduled Call: If you cancel your consulting call at least forty-eight (48) hours before the scheduled start time, you are entitled to a full refund of the consulting fee;
  • Non-Refundable — Less Than 48 Hours Before Scheduled Call: If you cancel less than 48 hours before the scheduled start time, the consulting fee is non-refundable. This is because the time slot has been reserved exclusively for you, and late cancellations prevent us from offering that time to other clients;
  • Non-Refundable — After Call Completion: Once a consulting call has taken place, the fee is non-refundable, regardless of your satisfaction with the call. The service has been rendered in full.

3.1.2. No-Shows. If you fail to appear for a scheduled consulting call without prior notice ("no-show"), the full consulting fee is forfeited. No refund or rescheduling will be provided for no-shows.

3.1.3. Rescheduling. You may reschedule a consulting call at no additional charge, provided the request is made at least forty-eight (48) hours before the originally scheduled time. Rescheduling is subject to availability. Each booking may only be rescheduled once.

3.1.4. Company-Initiated Cancellation. If we must cancel or reschedule a consulting call for any reason, you will be offered the choice of a full refund or rescheduling at a mutually agreeable time.

4. Group Coaching Programs

4.1. Group Coaching Enrollment

4.1.1. 14-Day Pro-Rated Refund Period. If you wish to withdraw from a group coaching program, you may request a pro-rated refund within fourteen (14) calendar days of your enrollment date, calculated as follows:

  • The refund amount will be the total program fee minus a pro-rated amount for the portion of the program that has already been delivered or made available to you;
  • For example, if you enrolled in a 12-week program at $2,400 and request a refund after 2 weeks, the refund would be calculated as: $2,400 - ($200 x 2 weeks) = $2,000 refund;
  • Any bonus materials, templates, or resources that were delivered prior to the refund request will be deducted from the refund at their stated or proportional value.

4.1.2. After 14 Days. After the initial 14-day period, group coaching fees are non-refundable. You will continue to have access to the remainder of the program as scheduled, but no refund will be issued for the remaining duration.

4.1.3. Payment Plans. If you enrolled in a group coaching program with a payment plan, you remain responsible for all scheduled payments even if you discontinue participation after the 14-day refund window. Unpaid balances may be sent to collections.

5. AI Installation Services

5.1. Custom AI Installation and Implementation Services

5.1.1. Milestone-Based Billing. AI installation services are billed on a milestone basis, as outlined in your individual service agreement or statement of work (SOW). Refund terms for these services are as follows:

  • Before Phase Commencement: If you cancel before work on a phase has commenced, the fee for that phase is fully refundable;
  • After Phase Completion: Once a project phase (milestone) has been completed and delivered, the fee for that phase is non-refundable. Completed work represents delivered intellectual property and labor that cannot be "returned";
  • During Active Phase: If you cancel while a phase is in progress, you will be billed for work completed up to the date of cancellation, calculated on a reasonable time-and-materials basis. Any excess prepayment for that phase will be refunded.

5.1.2. Scope Changes. Any changes to the agreed scope of work must be documented in a written change order. Additional fees resulting from scope changes are non-refundable once the additional work has been performed.

5.1.3. Service Agreement Controls. If your AI installation service agreement contains refund terms that differ from this general Refund Policy, the terms of your specific service agreement shall control.

6. How to Request a Refund

6.1. To request a refund, please send an email to:

Email: [email protected]
Subject Line: Refund Request — [Your Full Name] — [Order Number or Product Name]

6.2. Your refund request must include the following information:

  • Your full name;
  • The email address associated with your purchase;
  • The product or service for which you are requesting a refund;
  • Your order number or transaction ID (if available);
  • The date of purchase;
  • The reason for your refund request.

6.3. We will acknowledge receipt of your refund request within two (2) business days and will review your request in accordance with this Refund Policy.

7. Refund Processing

7.1. Processing Time. Approved refunds will be processed within five (5) to ten (10) business days from the date of approval. Refunds will be issued to the original payment method used for the purchase.

7.2. Stripe Payments: Refunds for payments made via Stripe will be credited back to the original credit or debit card. It may take an additional 5-10 business days for the refund to appear on your bank statement, depending on your financial institution.

7.3. PayPal Payments: Refunds for payments made via PayPal will be credited back to your PayPal account. PayPal may take 3-5 business days to process the refund.

7.4. Currency and Fees. Refunds are issued in United States Dollars (USD). Any currency conversion fees, bank fees, or transaction fees charged by your financial institution are your responsibility and will not be reimbursed by us.

8. Chargebacks

8.1. We strongly discourage filing chargebacks or payment disputes with your bank or credit card company before contacting us directly. We are committed to resolving any issues fairly and promptly through our refund process.

8.2. If you file a chargeback or payment dispute without first attempting to resolve the matter through our refund process:

  • Your access to all products and services will be immediately suspended;
  • We reserve the right to dispute the chargeback and provide evidence of the transaction, delivery of digital products, and these Terms;
  • You may be liable for all fees and costs incurred by us in connection with the chargeback, including administrative fees, chargeback penalties, and legal costs;
  • Your account may be permanently terminated.

8.3. Fraudulent chargebacks — disputes filed for products or services that were received and used — may be reported to appropriate authorities and collection agencies.

9. Exceptions and Special Circumstances

9.1. Technical Issues. If you experience a genuine technical issue that prevents you from accessing a purchased digital product, please contact us at [email protected]. We will work to resolve the issue before processing any refund. If the issue cannot be resolved, a refund may be issued at our discretion.

9.2. Promotional and Discounted Purchases. Products purchased at a discounted rate or through a promotional offer may have modified refund terms, which will be disclosed at the time of purchase.

9.3. Free Bonuses. No refunds are available for free bonus items or materials provided in connection with a paid purchase. Upon receiving a refund for the associated paid product, access to all related bonus materials will be revoked.

10. Contact Information

10.1. If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Clients With AI LLC
Attn: Carlos Aviles
Email: [email protected]
Website: carlosaviles.ai

By purchasing any product or service from carlosaviles.ai, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.